1. Introduction

At UK Cartiva, we aim to ensure that customers are satisfied with their purchases. This Returns & Refund Policy explains your rights regarding returns and refunds when purchasing products through www.ukcartiva.com.

This policy is provided in accordance with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.

2. Your Right to Cancel

If you purchase goods online from UK Cartiva, you have the right to cancel your order within 14 days from the day you receive the goods, without providing a reason.

To exercise your right to cancel, please contact us by email at: info@ukcartiva.com.

3. Return Conditions

Returned items must meet the following conditions:

• The item must be returned within the cancellation period.
• The item must be in its original condition.
• The item must not be used, damaged, or altered.
• Original packaging should be included where possible.

4. Free Returns

5. Non-Returnable Items

Certain products may not be eligible for return, including:

• Personalised or customised items
• Perishable goods
• Items that cannot be returned for hygiene reasons if opened
• Items damaged due to misuse

6. Refund Process

Once the returned items have been received and inspected, we will notify you of the status of your refund.

If the return is approved, the refund will be processed to your original method of payment.

Refunds are typically processed within 5–10 business days depending on your payment provider.

7. Faulty or Damaged Products

If you receive a faulty, damaged, or incorrect product, please contact us immediately so we can resolve the issue.

Under the Consumer Rights Act 2015, customers are entitled to a repair, replacement, or refund if goods are faulty or not as described.

8. Contact Us