UKCartiva Customer Reviews Policy

Reviews – We Want to Hear From You

At UKCartiva, we value your feedback. By sharing your experience, you help other customers choose the right products and help us continually improve our service and product quality.

Customer reviews are an important part of maintaining transparency and trust within our community.

How Our Reviews Work

When submitting a review on UKCartiva.com, customers may:

• Provide a star rating from one to five
• Describe their experience with the product
• Share opinions regarding quality and value for money
• For certain products, provide feedback about sizing, fit or performance

Your feedback helps other customers make informed purchasing decisions.

Policy on False, Misleading or Banned Reviews

UKCartiva is committed to ensuring that all reviews displayed on www.UKCartiva.com are genuine, transparent and based on real customer experiences.

Reviews that are false, misleading, abusive or manipulated will not be published and may be removed.

Review Submission Guidelines

To ensure your review can be published, please follow these rules:

• Reviews must contain at least 50 characters
• Reviews should focus only on the product
• Avoid mentioning other retailers or competitors
• Do not include personal information such as addresses or phone numbers
• Reviews must reflect your genuine experience

If you experience issues with submitting a review, please contact info@UKCartiva.com.

Suspected Fake or Manipulated Reviews

Suspected fake reviews may be reported:

• Directly through the review reporting feature on the website
• By contacting our support team

Where fake or misleading reviews are identified, UKCartiva may remove the review and take action against accounts that violate this policy.

How UKCartiva Handles Reviews

• Reviews are displayed in chronological order
• No preference is given to favourable reviews
• Customers may submit both positive and negative feedback
• Customer complaints are handled separately from the review system

Moderation of Reviews

UKCartiva may use automated moderation tools or independent moderation services to ensure reviews comply with legal and policy requirements.

Reviews may be edited or removed if they contain:

• Personal data
• Offensive or abusive content
• Illegal or defamatory statements
• Spam or promotional content

Incentivised Reviews

Occasionally customers may receive promotional items or discounts in exchange for providing an honest review.

Where this occurs, reviews will be clearly labelled as:

• Incentivised Review
• Received a Free Product

Syndicated Reviews

Some reviews may originate from partner brands or authorised suppliers. These reviews will only appear on UKCartiva if they meet our authenticity and moderation standards.

Your Role in Writing Reviews (Terms of Use)

By submitting a review to UKCartiva you confirm that:

• You are the author of the review
• The review reflects your honest opinion
• You are at least 18 years old
• The content does not violate any law
• The content does not infringe third-party rights

Prohibited Content

You must not submit content that:

• Is false, misleading or fraudulent
• Contains defamatory or abusive language
• Includes discrimination or hate speech
• Promotes advertising or spam
• Contains viruses or malicious software

How UKCartiva May Use Your Review

By submitting a review, you grant UKCartiva a worldwide, royalty-free licence to use the review content for marketing or promotional purposes.

This may include use in:

• Website content
• Marketing campaigns
• Social media
• Email communications
• Advertising materials

Responsibility for Submitted Content

You acknowledge that you are responsible for the content you submit and that your views do not necessarily represent the views of UKCartiva.

UKCartiva reserves the right to edit, remove or refuse publication of any review that violates this policy.

Publication Timeline

Reviews are normally published within 5 business days after submission, subject to moderation checks.

Average Ratings

Product ratings may include:

• Reviews from verified purchasers
• Incentivised reviews
• Partner or supplier reviews where permitted

Tips for Writing a Helpful Review

Do

• Focus on the product features and performance
• Explain what you liked or disliked
• Use clear language
• Ensure comments match the rating you give

Do Not

• Include personal information
• Mention competitors or other websites
• Discuss pricing
• Use offensive language

Review Moderation Process

All reviews submitted to www.UKCartiva.com may go through a moderation process before publication.

Reviews containing the following may not be published:

• Profanity or abusive language
• Personal information
• External website links
• Irrelevant or misleading content

Contact Us

If you have any questions regarding reviews or our review policy, please contact us:

Email: info@UKCartiva.com
Website: www.UKCartiva.com